Troubleshooting: Badges are not printing

Printer failed to connect/print test strip

The first step of configuring your printer/tablet is selecting the printer and roll size. Upon roll selection a test strip should print from the printer. If you see the message in the image below "Print failed. Check roll size", please do the following:

1. Ensure the cables are fully connected to the tablet and the printer is on.
   
2. Open the printer lid by pulling forward on the grey tabs (note: if your printer is the QL800, lift the lid)
   
1. Confirm the roll is seated correctly in the printer. This LINK will provide more instructions on the printer roll.
   
1. The black pieces of the badge roll holder are connected tightly
   
2. It is seated in the printer correctly
   
1. The "wing" part of the holder is in the corresponding slot at the front of the printer
   
2. the roll is not "loose" in the printer
   
3. The label is feeding under the yellow triangle sensor.
   
3. Ensure the printer lid is closed tightly, is turned on, and the light is green. Note: If the printer light is red, please see #2 below under Printer Troubleshooting.
   
4. From the Printer tab in the configuration screen. 
   
   
5. Tap the refresh button at the bottom of the screen and grant permission for the app to connect to the printer when prompted.
   

6. Re-select your printer from the list and the test strip should print.

7. Then continue with the badge selection and launch kiosk steps. 

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