Red Warning message in the badges app

Troubleshooting: Red Warning "Network Connection is Not Available" is displaying at the top of the badges app.

Red warning bar: "Network connection is not available"


This means you have either not connected your tablet to Wi-Fi or your connection was lost.
  1. Swipe up from the bottom of the tablet to access the home screen.
  2. Click on the Wi-Fi shortcut icon. 

  1. Select your Wi-Fi network and enter the password if required. 
  2. Click HERE for step by step instructions on connecting to Wi-Fi.
  3. Once you are reconnected, click on the refresh button at the bottom of the kiosk screen to sync the badge prints and portal updates. 
Notes
Note: the refresh button only refreshes the data on that screen. Therefore, to sync user data, you must be on the print kiosk screen or the admin test print screen.

    • Related Articles

    • Onsite Badge Printing User Manual

      This article includes a pdf user manual for on-site printers and tablet kiosks. Includes diagrams of the brother printer and 2 types of tablets Includes diagrams for device connections Includes troubleshooting of printer and tablets For configuration ...

    • Troubleshooting: Badges are not printing

      Printer failed to connect/print test strip The first step of configuring your printer/tablet is selecting the printer and roll size. Upon roll selection a test strip should print from the printer. If you see the message in the image below "Print ...

    • Onsite Badge Printing Tips for success

      Tips To ensure your next event's registration and check-in process runs smoothly and your participants have a great experience, follow the below tips for printing badges onsite. 1) Early Kiosk Setup Setup and Test all of your printer kiosks at least ...

    • Connect Tablet to Wi-Fi

      Connect the Tablet to Wi-Fi From the home screen, click on the Wi-Fi Shortcut. Note: if the badge app is open upon turning the tablet on - swipe up from the bottom to access the Wi-Fi shortcut. Turn Wi-Fi on & select your wi-fi. In the example below, ...

    • Troubleshooting: The printer light is NOT green

      The printer light under the power button should be green. A red, orange or blinking red light indicates a printer error. The most common causes are below: 1) Printer light is solid red This could be 1 of 3 things: The badge roll is empty: Replace the ...