Troubleshooting: Scans are not showing under "My Connections"

Scans can be viewed and downloaded by clicking on the "My Connection" icon from the home page of the app or the "connection" button in the bottom menu bar.

If scans are not showing under "my connections", it could be one of the issues below.

1) Wi-Fi Connection 

1. If connection was lost or interrupted during the event, your scans will show as pending until connection is resumed.
   
2. To sync pending scans:
   
1. Go to your device Wi-Fi settings and check to make sure you are connected
   
2. Re-open the CBS app and your scans should automatically sync.
   

2) The scan was not saved

1. If one of the options in the red box (image below) are not selected or
   
2. You close the window by pushing down (red arrow below) on the pop up scans will not save.
   
3. Be sure to select "update user" (blue button) or "scan next user" (green arrow) to save each scan.
   

If you are having trouble downloading your leads, please see the troubleshooting article: How do I download leads from the CBS app?

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