Troubleshooting & Tips
Troubleshooting : There are no badges or users showing in the database
When configuring your tablet/printers, you should see at least one badge and the users you uploaded in the database. If they are not showing, follow the steps below: 1) There are no badges in the database. If there are no badges showing in the "badge ...
Troubleshooting: The printer light is NOT green
The printer light under the power button should be green. A red, orange or blinking red light indicates a printer error. The most common causes are below: 1) Printer light is solid red This could be 1 of 3 things: The badge roll is empty: Replace the ...
Troubleshooting: Badges are not printing
Printer failed to connect/print test strip The first step of configuring your printer/tablet is selecting the printer and roll size. Upon roll selection a test strip should print from the printer. If you see the message in the image below "Print ...
Troubleshooting: Help, I am logged out of the badges app.
I am logged out of the app If you click on the badge application and see the log in screen, please log in with one of the following options: Any admin associated with your event can log in using the same email and password used to log into the admin ...
Troubleshooting: How do I exit Kiosk mode to get back to the configuration screen?
To exit Kiosk mode: Kiosk mode locks down the tablet during event registration. Here is how to exit Kiosk mode to get back to the configuration screens: Click on the "exit" button in the upper right corner of the screen. 2. Type in the "device ...
Troubleshooting: Red Warning "Network Connection is Not Available" is displaying at the top of the badges app.
Red warning bar: "Network connection is not available" This means you have either not connected your tablet to Wi-Fi or your connection was lost. Swipe up from the bottom of the tablet to access the home screen. Click on the Wi-Fi shortcut icon. ...
Onsite Badge Printing Tips for success
Tips To ensure your next event's registration and check-in process runs smoothly and your participants have a great experience, follow the below tips for printing badges onsite. 1) Early Kiosk Setup Setup and Test all of your printer kiosks at least ...
R@H Onsite Badge Kiosk General Help
This LINK provides additional resources for configuration of printers and tablets, as well as troubleshooting and tips. It also provides links to video tutorials.